Innovation is a worthwhile investment only if it 'lands' in your organisation and becomes part of BAU. I work with individuals and companies to help them bridge this gap between digital strategy and delivery
With 20 years' experience working in a variety of digital disciplines in the media, charity and retail sectors, I'm highly experienced in evolving strategic direction, solving challenging business problems and product development
I have a track record of building new business departments, running large digital change projects and coordinating multidisciplinary teams, stakeholders and agencies to deliver customer and brand value
I am an EMCC accredited executive coach specialising in business development, strategy and transformation
I co-run 10 Digital Ladies, the Digital Editors Network, am a founding member of the Future Strategy Club and have mentored startups via Google Launchpad and the Deloitte Startup Leadership Programme
"Lucia helped us laser focus our thoughts and build a drum-tight proposition"
I offer consultancy and coaching to help individuals and companies bridge the gap between digital strategy and delivery.
My enduring obsession is understanding the purpose and aims of businesses in order to develop a plan that ensures resources are well deployed to deliver maximum impact.
With 20 years' experience in a variety sectors - media, charity and retail - I've spent my career at the coalface of the digital revolution, evolving strategic direction, solving challenging business problems - navigating fundamental disruption in the way we work, play and socialise.
I'm really proud to have worked in the small 'bunker team' that conceived and built The Times paywall and the award-winning iPad app; I've launched new products and designed content strategies and campaigns; I've turned around departments and built new business units; I've led large digital change programmes and multidisciplinary teams, stakeholders and agencies to deliver customer and brand value.
Core to my approach is that digital is part technical and part human; strategy needs to take a holistic view in order to succeed.
My style is facilitative - you know more about your business and customers than I do; I won’t present you with whizzy ‘pre-fab’ plans because, unless a strategy responds to the key priorities of your business, those plans are unlikely to deliver value.
What I bring is a trove of experience, a range of frameworks and a systemic perspective to ensure that we’re asking the best questions in order to get to the best answers.
And if you need hands-on implementation, I have a network of digital creatives, developers and content marketing practitioners: this means you get the help you need from the the specialists you need, when you need them.
What my clients say
"Lucia recently played an expert facilitation role with our Board of Trustees and senior management team in developing the next three year strategy for 1st Place Children's Centre Charity. She brings a combination of strong personal skills in strategic planning, clarity of structure and creativity to the strategy development process."
Mark Devlin, Chief Operating Officer, UNICEF UK
"Working with Lucia as we set up our new venture has been absolutely invaluable. As well as taming the monkeys in our heads she has helped us laser focus our thoughts, build a drum-tight proposition and frame a set of internal guidelines that mean we are looking after business, ourselves and each other. She's challenged us and repeatedly made us question and deconstruct our thoughts - not always a comfortable thing but always with positive results"
Paul Smernicki, Co-Founder of Restless Natives & former director of digital at Universal Music
“The process has taken me to a new place - I am clearer on my vision for success and have been getting much more success in sales - you really did open a door for me.”
Business expansion for an art dealership